About Our Services

What cleaning services do you offer?

We offer Residencial and Commercial Cleaning, Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Post-Construction Cleaning, Office Cleaning, and additional services such as interior window cleaning and appliance cleaning.

 

About Our Services

What cleaning services do you offer?

We offer Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Post-Construction Cleaning, Office Cleaning, and additional services such as interior window cleaning and appliance cleaning.

What is included in a Regular Cleaning?

Regular Cleaning includes dusting, vacuuming, mopping, cleaning bathrooms and kitchens, wiping surfaces, cleaning sinks, countertops, mirrors, and other general areas of the home. It is designed to maintain a home that is already regularly cleaned.

What is included in a Deep Cleaning?

Deep Cleaning is a more detailed and thorough service. In addition to everything included in a Regular Cleaning, we focus on areas that are often overlooked, including baseboards, doors, detailed bathroom and kitchen cleaning, buildup removal, and other hard-to-reach areas. Oven, refrigerator, cabinets, and drawers are also included in Deep Cleaning.

What is the difference between Regular Cleaning and Deep Cleaning?

Regular Cleaning is designed for ongoing maintenance, while Deep Cleaning is more detailed and focuses on buildup, neglected areas, and areas that require additional time and attention.

Do you offer Move-In and Move-Out Cleaning?

Yes! Our Move-In/Move-Out Cleaning is designed to prepare a home for a new occupant or leave it ready for the next one. Oven, refrigerator, cabinets, and drawers are included.

Do you offer Post-Construction Cleaning?

Yes. Our Post-Construction Cleaning is designed to remove construction dust, debris, and residue and prepare the property for use. Oven, refrigerator, cabinets, and drawers are included when applicable.

Do you offer recurring cleaning services?

Yes! We offer weekly, biweekly, and monthly recurring cleaning services.

Do you offer commercial cleaning?

Yes. We provide cleaning services for select offices and commercial spaces.

Commercial Cleaning

Do you offer commercial and office cleaning?

Yes. We provide professional cleaning services for select offices and commercial spaces in Orlando and surrounding areas. Services can be arranged as one-time or recurring cleaning, depending on the needs of your business.

What types of commercial spaces do you clean?

We provide cleaning services for select offices, workplaces, and commercial spaces. Contact us with details about your business and space so we can evaluate your cleaning needs and provide an estimate.

Do you offer recurring commercial cleaning?

Yes. Recurring cleaning can be scheduled according to your business needs and availability, including weekly, biweekly, or monthly service.

How do I get a commercial cleaning estimate?

Simply contact us with your business address, approximate square footage, type of space, number of rooms and bathrooms, preferred cleaning frequency, and any additional services you need. We will review your request and contact you with an estimate.

About the Cleaning

Do I need to be home during the cleaning?

No. You do not need to be home. Many of our clients provide access instructions and continue with their day while our team takes care of the cleaning.

Do I need to provide cleaning supplies?

No. We bring the necessary professional cleaning supplies and equipment.

Can you use my preferred cleaning products?

Absolutely. If you have specific products or preferences, please let us know before your appointment.

Do you clean inside the oven and refrigerator?

Interior oven and refrigerator cleaning is included only with Deep Cleaning, Move-In/Move-Out, and Post-Construction Cleaning when the home is completely empty. Otherwise, interior oven and refrigerator cleaning is available as an additional service.

Do you clean inside cabinets and drawers?

Interior cabinets and drawers are included only with Deep Cleaning, Move-In/Move-Out, and Post-Construction Cleaning when the home is completely empty. Otherwise, cleaning inside cabinets and drawers is available as an additional service.

Do you clean garages, patios, and balconies?

Yes, these areas can be added to your cleaning service depending on the condition and size of the area.

Do you move furniture during the cleaning?

We can move lightweight furniture when reasonably possible. We do not move heavy furniture or items that could cause injury or property damage.

Booking & Scheduling

How do I get a quote?

Simply contact us with your address, number of bedrooms and bathrooms, approximate square footage, type of cleaning, and any additional services you need. We will review the information and provide you with an estimate.

How far in advance should I book my cleaning?

We recommend booking as early as possible, especially for Fridays and Deep Cleaning, Move-In/Move-Out, and Post-Construction services.

Can I request a specific day or time?

Yes. We do our best to accommodate your preferred date and time, depending on availability.

How long does a cleaning take?

The cleaning time varies depending on the size and condition of the home, the type of cleaning, and the services requested.

How many cleaners will come to my home?

Our standard cleaning teams typically consist of two cleaners. Depending on the size or scope of the job, additional team members may be assigned.

What happens if I need to reschedule?

Please contact us as soon as possible. We understand that plans can change, and we will do our best to find another available appointment.

What is your cancellation policy?

Because we work by appointment and reserve a specific time for each client, cancellations and changes should be communicated as early as possible. Appointments canceled or changed with insufficient notice may be subject to our cancellation policy.

Do you charge a cancellation or rescheduling fee?

Our policy depends on how much notice we receive. Please contact us as soon as possible if you need to make a change so we can help you avoid any applicable fee.

Payments

What payment methods do you accept?

We accept Zelle, Venmo, Cash App, PayPal, Apple Pay, cash, and credit/debit cards. Credit and debit card payments may be subject to a 3.5% processing fee.

Is a deposit required to book?

A deposit may be required to secure certain appointments. The deposit is applied toward the total cleaning price.

When is payment due?

Payment is due upon completion of the cleaning unless otherwise agreed upon in advance.

Do you charge a fee for credit card payments?

Yes. Credit card payments may be subject to a processing fee.

Do recurring clients need to pay a deposit for every appointment?

No. Deposits are generally associated with securing certain appointments and are not typically required for every recurring cleaning.

Pets

Are you pet-friendly?

Absolutely! We love pets and are happy to clean homes with dogs, cats, and other household pets.

Can my pets stay home during the cleaning?

Yes. However, for everyone’s safety, we recommend keeping pets in a safe, secure area if they are anxious, aggressive, or likely to interfere with the cleaning process.

Do you clean homes with dogs or cats?

Yes! We regularly clean homes with pets.

Quality & Safety

Are your cleaners experienced?

Yes. Our team is trained and experienced in residential cleaning and is committed to providing consistent, detailed service.

Are you insured?

Yes. Luiza’s Master Cleaning is insured for your peace of mind.

Are your cleaners background checked?

Yes, all team members undergo background checks before working with clients.

What happens if I’m not satisfied with my cleaning?

Your satisfaction is very important to us. If you notice something that was missed, please contact us as soon as possible and provide photos of the area. This allows us to review the concern with our team and determine the best solution.

What should I do if I notice something was missed?

Please contact us with a description and photos of the area. We use client feedback to address the issue with our team and improve our service.

Can I provide feedback after my cleaning?

Absolutely! We appreciate your feedback. It helps us recognize what our team is doing well and identify areas where we can improve.

About Luiza’s Master Cleaning

Why should I choose Luiza’s Master Cleaning?

Luiza’s Master Cleaning is a locally owned cleaning company focused on reliable, detailed, and personalized service. We understand that every home is different, which is why we take the time to understand our clients’ needs and expectations. Our goal is to provide a clean, comfortable home while giving you more time to enjoy the things that matter most.

Do you offer recurring cleaning discounts?

Recurring clients may receive preferred pricing depending on the frequency and scope of service. Contact us for a personalized quote.

Do I get the same cleaning team every time?

We do our best to maintain consistency and send the same team whenever scheduling allows. This helps our cleaners become familiar with your home and your preferences.

Do you guarantee my satisfaction?

We stand behind the quality of our work and want every client to be happy with their service. If something was missed, please let us know so we can review the situation and work toward an appropriate solution.

Important: We do not offer refunds for cleaning services. If something was missed or does not meet your expectations, please contact us and provide photos of the area. We will review the concern and, when applicable, send our team back to address and correct the issue at no additional cost.